Last updated:
We collect information you provide directly: name, email address, phone number (optional), and message content through our contact form. We also collect information automatically: IP address, browser type, pages visited, and referring URL through Google Analytics and server logs.
We use your information to respond to your enquiries, schedule consultations, provide coaching services, send service updates, and improve our site and services. We do not sell or rent your personal data.
We process your data under Article 6 of GDPR: (a) your explicit consent (contact form), (b) performance of contract (coaching services), and (c) our legitimate interests (site improvement and analytics).
We do not share your personal data with third parties except: (a) service providers essential to our operations (email hosting, analytics), (b) legal requirements, (c) protection of rights or safety. All processors have data protection agreements in place.
We implement technical and organisational measures to protect your data: secure HTTPS connections, limited access to personal information, and regular security reviews. No system is completely secure; we cannot guarantee absolute security.
You have the right to: access your data, correct inaccuracies, request deletion, object to processing, request portability, and lodge complaints with the Office of the Australian Information Commissioner (OAIC).
Your data is stored in Australia. If we transfer data internationally, we ensure appropriate protections under Australian Privacy Act and GDPR (if applicable).
We retain contact form data for 2 years after last contact. Coaching records are retained for 3 years. Analytics data is retained for 26 months. You can request deletion at any time.
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly.
Google Ads Conversion Tracking: Tracks conversions for advertising purposes using cookies (_gcl_au, _gcl_aw). See Google's privacy policy at policies.google.com.
Google Analytics: Collects traffic and user behaviour data (_ga, _gid). See Google Analytics terms at marketingplatform.google.com/analytics/terms.
Google Maps API: Used on contact page to display our location. See Google Maps terms at cloud.google.com/maps-platform/terms.
Consent Mode v2: We use Google Consent Mode v2 to manage your cookie preferences and communicate them to Google services. See Google's Consent Mode documentation.
We use cookies for functionality and analytics. See our Cookie Policy for detailed information. You can manage cookie preferences through our banner.
We may update this policy. Changes will be posted here with the updated date. Continued use means acceptance of changes.
For privacy questions, contact: info@lovelyuaenergy.world
Phone: +61 2 9555 4287
Unit 5, 47 Bourke Road, Alexandria NSW 2015, Australia